Several days ago, I bought two Flight of the Conchord tickets on Ticketmaster for their May 9th DC show. This is what my invoice looks like:
Tickets: $35 X 2
Convenience Charge: $9.85 x 2
Order processing fee: $5.10Total Ticketmaster fees: $24.80
Ticket costs before fees: $70 | Ticket costs after fees: $94.80
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I’m sorry, but I have to vent about how frustrated I am with this incompetent company. It irks me that they came up with the innovative idea of charging customers $5 to print out their tickets with their own ink and paper, and then decided to stop there. Come on, Ticketmaster, is that the best you’ve got? Here are some freebies to help you get your head in the game:
1) Every time a customer types the url ‘Ticketmaster.com’ into their browser, charge them a dollar “maintenance fee†before they can access the site, regardless of sale. Bandwidth doesn’t pay for itself.
2) When users are presented with the CAPTCHA charge them a “verification fee.†If they incorrectly type the word into the box, make them pay a fine, as well. Time is money.
3) Charge a “fan loyalty verification fee†for all pre-sale tickets. What is that? It’s insurance to make sure the most loyal fans are getting the best seats. By cooperating with this verification process, customers show Ticketmaster that they really want to go to the show—enough to deserve the best tickets. Even if it’s a General Admission show, charge this fee.
4) Those numbers aren’t going to crunch themselves. Charge your customers a “Billing fee.” This is different then the processing fee. The processing fee processes. The billing fee bills. You’d be stupid to not understand the difference.
I, for one, call for a boycott of Ticketmaster until they show more dedication to their business. Whose with me?!